CasinoLab Sportsbook

Registration

If you’re thinking about creating a user account, now is the time to pay attention. Betting without a user account is, of course, not possible. However, you can easily create an account using the registration form. You can access it easily via the yellow “Register” button located in the top right corner of the homepage. Once you open the form, you’ll be prompted to select your welcome bonus. Then, you’ll enter your email address and choose a password. Be sensible when choosing a password—make sure it’s strong enough to reduce the risk of account theft. If you’re unsure, let the system generate one for you. Next, confirm that you are at least 18 years old and that you agree with the terms and conditions, rules, and the CasinoLab bookmaker’s privacy notice. Then comes the final step. Here, you will provide your personal details, contact information, and fill in your permanent address. Before submitting, don’t forget to choose your preferred currency. Complete your registration by clicking the “Create account” button.

Account verification

Once you finish the registration process, you’ll be automatically redirected to your newly created user account. You’ll also be prompted to make your first deposit via the cashier window. However, this is not mandatory right away—though a deposit will be required later. For your account to be complete, you must verify it. A representative of the CasinoLab customer support team will invite you to start the verification process. During this process, you will be required to provide a copy of an ID document such as an ID card, passport, or driving license. You will also need to submit proof of permanent residence. A bank statement, utility bill, or TV bill will do the job—just make sure the document is not older than three months.

• Guide to registration on the CasinoLab platform

• CasinoLab login

General information about the company

The CasinoLab bookmaker is operated by Genesis Global Ltd. It has been active on the market since 2020. In addition to this platform, Genesis also operates Casino Planet, Casino Masters, and Vegasoo. Operations are covered by two valid licenses. One was issued by the competent Maltese authority and the other by the United Kingdom Gambling Commission. CasinoLab offers its website in many languages, including Czech and Slovak. Moreover, Czech players can select Czech crowns as their preferred currency during the registration process. An alternative to crowns is the widely used euro. When it comes to individual events, you can place bets on both pre-match events and live matches. Popular sports like football, basketball, handball, and horse racing are available. You’ll also find lesser-known sports like Gaelic football and hurling. E-sports and virtual sports are also offered, some of which include live streams. Unfortunately, live streaming of regular sports is not yet available.

Mobile betting and app

Want to place bets on your phone? No problem. The CasinoLab bookmaker lets you bet via an optimized website. You can easily open it in any mobile browser. Best of all, there’s no need to download an app. The mobile version is virtually identical to the desktop one. The offer remains the same. Thanks to the responsive design, the website adapts smoothly to your phone’s screen. With CasinoLab, you’ll be able to place bets whether you’re at the stadium or on the move.

• CasinoLab website and app

Money deposit and withdrawal

• CasinoLab money deposit and withdrawal

At CasinoLab, you can carry out payment transactions using all standard payment methods. Deposits and withdrawals are available through VISA and Mastercard payments cards. These allow for instant processing, so you won’t wait long for transactions to complete. Just like payments cards, electronic wallets also provide quick access to your funds. CasinoLab supports Neteller, Skrill, and MiFinity. For more anonymity, you can use Paysafecard prepaid cards or cryptocurrencies such as Bitcoin. If you prefer traditional methods, you can also transfer money via bank transfers. These go through your bank, making them highly secure. However, processing times are longer—usually 1 to 3 business days. Limits for each payment method are shown in the summary table below.

Deposit and withdrawal limits for available payment methods

Method	Min. deposit	Max. deposit	Min. withdrawal	Max. withdrawal
VISA	€10	€2,000	€10	€2,800
Mastercard	€10	€2,000	€10	€2,800
Paysafecard	€10	€960	–	–
Bank transfer	–	–	€10	€5,040
Skrill	€10	€4,800	€10	€5,040
Neteller	€10	€4,800	–	–
MiFinity	€10	€2,400	€10	€2,400
USDTether TRC20	€10	€4,800	€10	€4,800
Bitcoin	€30	€4,800	€60	€4,800
Litecoin	€10	€4,800	€10	€4,800
Dogecoin	€10	€4,800	€10	€4,800

Contact

If you run into any issues, you can reach out to trained representatives via customer support. CasinoLab earns major points for offering round-the-clock support, available to bettors 24/7. During our review, we tested the support and found it always able to answer our questions effectively. The easiest way to reach customer service is via live chat, located at the bottom of the CasinoLab website. Once opened, you’ll fill in your personal details and submit your query to enter the queue. You can track your position in the chat. Once it’s your turn, a representative will assist you. Support is offered only in English, but feel free to write in Czech. The chat includes a built-in translation plugin, allowing you to switch freely between English and Czech. This ensures language barriers are eliminated. Live chat is best for urgent or quick matters. If you’re facing a more complex issue that requires detailed explanation and attachments like documents or screenshots, use email support. You can reach it at support@casinolab.com. You should receive a reply within 24 hours. The site also features a FAQ section with answers to frequently asked questions. You’ll find it in the Help Center. The FAQ is organized into 8 categories for better navigation: deposits, withdrawals, technical questions, general questions, bookmaker, casino, bonuses and promotions, my account and verification.

Contact overview

• Online chat: 24/7
• Phone support: not available
• Email: support@casinolab.com
• Form: no
• FAQ section: yes

Specification

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